9abet's Privacy Policy

1.1 Identity information

During account registration and the verification process we may collect the following information:

• Full name (as it appears on your national ID card)
• Date of birth (for age verification — only those aged 21 or above may register)
• Valid email address
• Mobile number
• Residential address

1.2 Financial information

To process deposits and withdrawals we collect the following payment-related information:

• Mobile banking number (bKash, Nagad, or Rocket)
• Transaction history and amounts
• Deposit and withdrawal dates and times (BST)

9abet does not directly store your mobile wallet PIN or password. All payments are processed through secure third-party payment gateways.

1.3 Technical information

Information automatically collected while you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and page navigation history
• Referral source and traffic data

1.4 Gaming behaviour information

To ensure responsible gaming and improve the platform we keep records of:

• Play history and session length
• Bet amounts and frequency
• Win and loss records
• VIP level and rewards information

3.1 Service operations

Your information is used for the following core purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Providing information about bonuses and rewards
• Tracking VIP programme progress
• Storing gaming history

3.2 Security & protection

9abet uses your information to:

• Prevent unauthorised access and fraud
• Comply with anti-money laundering (AML) regulations
• Detect suspicious activity
• Enforce responsible gaming limits

3.3 Communication & support

Your email address and contact details are used to send important account notifications, respond to live chat and email support requests, and inform you about policy changes. We do not send marketing communications without your consent.

3.4 Platform improvement

By analysing aggregated and anonymised data we improve our platform's user experience, make decisions about adding new games and services, and resolve technical issues. You are not personally identified in this analysis.

5.1 Security measures

To protect your information, 9abet takes the following technical and organisational steps:

• All data transmissions are secured through SSL/TLS encryption
• Sensitive information stored in databases is kept in encrypted form
• Two-Factor Authentication (2FA) is available
• Regular security audits and penetration tests are conducted
• Data access is restricted to authorised personnel only
• A 24/7 monitoring system is in place to detect suspicious activity

5.2 Data retention period

We retain your information for as long as your account remains active. After an account is closed, certain information may need to be retained for a specified period to meet legal obligations, resolve disputes, and prevent fraud. Once that period has passed we take steps to securely delete or anonymise your data.

5.3 Steps in the event of a data breach

If a security breach affecting your information occurs for any reason, 9abet will act quickly to contain the damage and notify affected users in a timely manner. We will also inform the relevant regulatory authorities as required by applicable law.

If you have an account with 9abet you have the following rights regarding your personal information. To exercise these rights, contact our support team:

• Right of access: You may request a copy of the information we hold about you.
• Right to rectification: You may update incorrect or outdated information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal or regulatory obligations exist.
• Right to restrict processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You can receive your information in a structured, commonly usable format.
• Right to Withdraw from Marketing: You can opt out of marketing communications at any time.

We will try to resolve your request within a reasonable time. For complex or multiple requests, additional time may be required, and we will notify you in advance in such cases.

9.1 Update Process

9abet may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will send a notification to the registered email address.

9.2 What You Should Do

Continuing to use the service will be considered as your agreement to the terms of the revised policy. Therefore, it is recommended that you review this page regularly. If you do not agree to the new policy, stop using the service and request that we close your account.